At Advice, customer satisfaction is our priority. We strive to provide high-quality beauty and personal care products. If you experience any issue with your order, we are here to help.
1. Return Eligibility
You may request a return within 5 days of receiving your order under the following conditions:
* The product is unused, unopened, and in its original condition.
* The product remains in its original packaging with all seals, labels, and accessories intact.
* Proof of purchase or order number is provided.
Non-Returnable Products
For hygiene and safety reasons, we cannot accept returns for:
* Opened or used beauty and personal care products.
* Products with broken seals or damaged packaging.
* Products damaged due to misuse or improper storage after delivery.
* Items marked as non-returnable or final sale.
2. Exchange Policy
Products may be exchanged within 5 days of delivery if they meet the return eligibility conditions.
All exchanges are subject to product availability. If the requested replacement product is unavailable, a refund or store credit may be offered where applicable.
3. Return Process
To request a return or exchange:
1. Contact our customer support team.
2. Provide your order number and reason for the request.
3. Attach photos if the product is damaged, defective, incorrect, or incomplete.
Once approved, our team will provide return instructions.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless:
* The wrong product was delivered.
* The product arrived damaged or defective.
* The order was incomplete due to our error.
5. Refund Policy
Refund Processing
Once the returned product has been received and inspected, approved refunds will be processed within 7–14 business days.
Refund Method
Refunds will be issued through the original payment method whenever possible.
For Cash on Delivery orders, refunds may be processed through a mutually agreed method.
Shipping Charges
Original shipping fees are non-refundable unless the return is due to an error on our part.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, expired, or incorrect product, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please provide:
* Order number
* Photos of the product
* Photos of the packaging
* Description of the issue
We will review the case and provide a replacement, exchange, or refund when appropriate.
7. Contact Us
For return, exchange, or refund requests, please contact us:
Email: [Your Contact Email]
Phone: [Your Contact Phone Number]
Thank you for choosing Advice. We appreciate your trust and look forward to serving you.
